Tech Firm Customer Care Representative - Lakewood, CO

MAPP Trap is seeking a top-notch B2B Customer Care Representative to engage with our customers using a consultative approach that reinforces our commitment to our outstanding, personalized customer service.

MAPP Trap is a fast-paced technology company with proprietary search and analytics that helps manufacturers to protect their brands by monitoring the internet for hyper-discounters and unauthorized sellers.

The Customer Care Rep will:

- Field inquiries and questions from clients on membership services and account status via slack, zoom, phone and email;
- Troubleshoot and problem solve customer's issues or concerns by providing solutions and recommendations, including those that are developed in conjunction with our technology team;
- Submit and track customer requests for the user interface, reports and system improvements as well as custom technology work;
- Manage the new account set-up process including conducting online training, receipt and uploading of customer data files, and other data needed to launch and maintain the customer's implementation;
- Make recommendations to management about improvements in service, product, and/or procedures; and
- Take the initiative to obtain and consistently upgrade product and industry knowledge.

Ideal Candidates will have/be:

- Technologically oriented:
- Excellent command of Outlook, Excel, and other Microsoft Products,
- Good familiarity with websites, internet browsers, and a willingness to learn new applications,
- Experience with e-commerce a plus
- Experience with data files and a plus
- Customer-centric, positive attitude;
- Strong communication skills, both written and verbal;
- Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi task effectively and execute tasks with minimum supervision;
- Strong organization and time management skills with a proven ability to meet deadlines and key metrics;
- Desire to work in a quickly growing, dynamic company;
- Embraces change and is flexible to the needs of the business and team;
- Willing to assist teammates and build strong relationships to achieve company and department goals;
- 2-5 years of customer service experience; and
- Desire to work in the most beautiful town on the planet!

For information about MAPP Trap visit

This email address is being protected from spambots. You need JavaScript enabled to view it.  

Sales and Delivery (North Denver)
Contract Family Law Paralegal Needed (Denver)

Related Posts